Terms and Conditions

Welcome

Most of our handcrafted items are lovingly designed and made by us, for you to enjoy. We do on occasion list work by guest artists, this will be clearly stated in the items description.

 

Payment

We accept payments on all items through PayPal and Stripe. Payment should be made at the time of purchase and items will be dispatched as stated in listings, once payment has been received. Please ensure your delivery address is up to date and correct, before making your payment.

 

UK Shipping Only Via This Website

We aim to ship all orders within 1-2 working days. For custom orders or other unexpected delays we will keep you updated via email and notifications at the top of this page.

Royal Mail 1st Class. Up to £3.99 - £1.85
Royal Mail 1st Class. £4.00 to £6.00 - £2.50
​Royal Mail 1st Class. £6.01 to 22.00 - £4.30
Royal Mail 1st Class Signed For. £22.01 to £50 - £4.90
Royal Mail 1st Class Signed For. £50.01 and over - Free.

**Free postage applies only to UK purchases made via our website - www.heelanhomestead.co.uk**

If you would prefer Track and Sign shipping for your order regardless of value, please contact us. These costs will be the responsibility of the buyer.

** Please be aware that we are posting from the Highlands of Scotland and next day delivery cannot be guaranteed.

 

International shipping

** We're sorry for any inconvenience, but we are unable to offer international shipping through our website at this time.
** For international orders please visit our shop on Folksy.com https://folksy.com/shops/HeelanHomesteadLtd

 

Refunds and Exchanges

We pride ourselves on our friendly customer service and want you to be happy with your purchase. If you have any worries or concerns re your items please contact us and we will try and resolve the issue as quickly as possible. We are happy to refund any item, as long as it is returned to us in the same condition as sent and with it's original packaging, within 14 days of receiving your order.

Unfortunately we cannot refund shipping costs for returned items and these costs will be the responsibility of the buyer.

We cannot except returns or offer refunds on custom orders. We will however work closely with you throughout the order process to ensure you are happy with your item before dispatching.



Additional Policies and FAQs

**All the handcrafted items featured in our shop are original designs. These designs remain the property of Heelan' Homestead Ltd or guest artists where stated and may not be reproduced or replicated for resale.**

All dealings with "Heelan' Homestead Ltd." are under UK Law / Legislation.

Seller Information

​Heelan' Homestead Ltd., Registered in Scotland at Bogarrow Mill, Glenlivet, Ballindalloch, Moray. AB37 9DJ

Email : heelanhomestead@yahoo.com

​**Company no. : SC606525

Last Updated: Thursday 4th Jan. 2024.